Office Policies

In order to facilitate a positive relationship, we want to share some of our office policies and practices with you.

The providers and staff at Jamison Family Medicine appreciate that you have chosen us for your family’s healthcare. In order to facilitate a positive relationship, we want to share some of our office policies and practices with you.

We are always eager to hear your feedback on how we can do a better job for you. Please feel free to speak with your healthcare provider or any staff member directly if you have suggestions or concerns.

Current Patients

To schedule an appointment, for any reason, please call the office at (509) 319-2430 or appointments 20+ days in the future can be requested using our secure Patient Portal.

New Patients

To schedule a New Patient appointment, please call our office at (509) 319-2430 during business hours. On the day of your appointment, please plan to arrive 10-15 minutes before your scheduled appointment to allow time for registration. Please bring with you your completed new patient paperwork, any relevant medical records, a current photo ID, and your current insurance card.


Please present your insurance information at each visit and notify us immediately of any changes so we may properly direct claims. It is always helpful to us if you familiarize yourself with the details of your individual coverage. Some policies are quite comprehensive, while others may not cover certain services, such as well visits, IUDs, medications, or weight loss services. Some benefit packages cover only ‘sick’ care, while others cover only ‘preventive’ services.


When a refill is needed, please call your pharmacy directly. You may call our office to assist with your request or send us a message through our Patient Portal. However, please allow 24-48 hours for processing. Please note, we are unable to fill prescriptions at night or during the weekend.

Fees & Co-payments

Copayments and cash payments for regular office visits are due at the time of service. Our office will automatically bill you for all deductibles and fees not covered by your health plan. For elective (not covered by insurance) surgeries and in-office procedures, such as IUDs, vasectomies, and circumcisions, payment is due at the time of service. We accept cash, checks, Visa, MasterCard, and debit cards. We are also affiliated with Care Credit. A $25.00 fee is applied to all returned checks.

Medical Records

For HIPAA compliance, all requests must be in written form, signed by you. We process these requests as fast as we can. Please allow 5-7 business days for records requests. We do charge for this service according to state guidelines.

Disability Forms

Please be sure you have completed your portion of any disability or FMLA forms. An appointment with your healthcare provider is required to complete disability forms.

Schedule Online

We make it easy. Call us at (509) 319-2430 or schedule online!

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We're happy to answer any questions you may have, feel free to call us at
(509) 319-2430